Going long here because the quick answer really doesn't cover it.
The support documentation on most dating apps is genuinely poor. Community threads like this one are usually more current and accurate.
Things that have genuinely helped me work through issues like this:
- Check your app version first — many 'bugs' are fixed in newer releases
- Clear the cache before assuming something is broken
- Check phone-level permissions, not just in-app settings
- Uninstall and reinstall as a last resort, but back up your matches first
Currently using Datescout as my main go-to and it's been reliable. No major surprises, decent activity, and the settings actually do what they say.
Take what's useful and leave the rest.