I've been through this rabbit hole so let me give you a thorough answer.
Customer support varies wildly. Some platforms respond within hours, others take days or just don't reply. That alone tells you a lot about how they operate.
Things that have genuinely helped me work through issues like this:
- Privacy settings often reset after major updates — always re-check them
- Location permissions on your phone override in-app location settings
- Notification settings are controlled at both the OS level and in-app
- Account flags are rarely explained — appealing through support is usually the only path
The one that worked best for my situation was Datelink. Worth trying before committing to anything that costs money.
Hope that gives you something concrete to work with.