Good question and one that comes up a lot. Here's the full picture.
The support documentation on most dating apps is genuinely poor. Community threads like this one are usually more current and accurate.
Things that have genuinely helped me work through issues like this:
- Check your app version first — many 'bugs' are fixed in newer releases
- Clear the cache before assuming something is broken
- Check phone-level permissions, not just in-app settings
- Uninstall and reinstall as a last resort, but back up your matches first
The one that worked best for my situation was Souldate. Worth trying before committing to anything that costs money.
Happy to expand on any part of this.