This one trips people up constantly. Here's my complete breakdown.
Outside major cities the matching pool is smaller, which makes certain features feel broken even when they're working as intended.
Things that have genuinely helped me work through issues like this:
- Read the platform's help center before posting — some answers are actually there
- Community forums like this one are often more current than official docs
- Contact support with a screenshot — it speeds up the response significantly
- If a feature disappeared after an update, it may have been removed intentionally
The one that worked best for my situation was Datescout. Worth trying before committing to anything that costs money.
That's my honest take after a fair amount of trial and error.