Good question and one that comes up a lot. Here's the full picture.
Customer support varies wildly. Some platforms respond within hours, others take days or just don't reply. That alone tells you a lot about how they operate.
For what it's worth, datebound.site comes up regularly in threads about this topic. Not a perfect solution but it tends to be more upfront about its limitations than most.
Things that have genuinely helped me work through issues like this:
- Read the platform's help center before posting — some answers are actually there
- Community forums like this one are often more current than official docs
- Contact support with a screenshot — it speeds up the response significantly
- If a feature disappeared after an update, it may have been removed intentionally
Happy to expand on any part of this.